Troubleshooting

Connection

If the app feels unreachable or slow to load, start with these basics:

• Refresh the page and try again
• Check that your internet connection is stable
• Try a private window to rule out a browser extension issue
• Sign out and sign back in

If the problem only happens on one device, try another browser or computer to isolate it.

Import

If an import looks stuck or fails, the Current Import Queue page gives you the right actions to move forward without losing work.

When progress looks stuck

If a file sits on queued or processing longer than expected:

1. Click Refresh to pull the latest status.
2. If nothing changes, use Retry on the file or Retry All for every failed item.
3. If you want to stop what is running, choose Cancel All or Cancel All Queued.

Clean up failed items

• Use Remove on a single failed file to clear it from the list.
• Use Cancel All Failed if you want to reset everything that failed and start fresh.

Try again safely

You can reimport the same file at any time. Contradic checks for duplicates and skips anything that already exists, so retrying will not create extra copies.

Check file basics

If a file keeps failing, confirm it matches the supported formats and stays under 100 MB before you retry.

AI

If an AI answer looks incomplete or off, it usually means the chat context is missing key sources.

Try these steps:

• Add the most relevant documents or excerpts to the chat context
• Reduce the number of attached items to keep the context focused
• Ask one clear question at a time

For deeper guidance, see How the AI chat works and Work with AI without losing the thread.

Performance

If the app feels slow, these steps help most users:

• Close unused browser tabs
• Clear your browser cache
• Refresh the page after long sessions

For large workspaces, use search and filters to narrow what you load at once.